Changing Perceptions and Changing Behavior in Customer Relationships

We formulate a theoretical model in which we postulate that if customers' behavior is perceived as not optimal, customers will adjust this behavior based on their current satisfaction and payment equity. Furthermore, customers will also include new experiences. In our empirical study we particularly investigate customer referrals and the amount of services purchased. Our results show positive effects of current satisfaction and payment equity on referrals, while also changes in satisfaction and payment equity affect customer referrals. With respect to the amount of services purchased, our estimation results reveal a positive significant effect of only changes in satisfaction.     

Obsoleszenz — ein Synonym für die Konsumgüterproduktion in entfalteten Marktwirtschaften

Zusammenfassung Wie im Titel angedeutet, gehen die Verfasser davon aus, daß sich hinter dem Obsoleszenz-Phänomen keine besondere Absatzstrategie der Unternehmen und daher kein eigenständiges Erkenntnisobjekt verbirgt. Die von bürgerlichen und marxistischen Kritikern vielfach geäßerte Ansicht, mit zunehmender Vermachtung/Monopolisierung der Märkte seien die Waren schlechter geworden, wird nicht geteilt. Nach wie vor werden bei uns sehr viele «gute» sowie «schlechte» Konsumgüter hergestellt, je nach dem wie die Produktivkräfte sowie die Konkurrenz um die zahlungskräftige Nachfrage es erlauben. Was die bekannten gesamtgesellschaftlichen Probleme (Umweltbelastung, Rohstoffknappheit etc.) verursacht und die Wissenschaften auf dem Plan gerufen hat, ist nicht die abnehmende Qualität der Waren, sondern die erweiterte Reproduktion kapitalistischen Wirtschaftens schlechthin. Die «ungeheure Warenansammlung» kann wissenschaftlich nicht zerlegt werden in eine unanfechtbare Normalität (=technischer Fortschritt) und moralisch abzulehnende Auswüchse (=Obsoleszenz); ebensowenig signalisieren Obsoleszenzstrategien die allgemeine Dekadenz des Monopolkapitals. Der Reichtum an Konsumgütern ist vielmehr zu begreifen als dialektisches Resultat einer Erwerbsgesellschaft, die-beispielhaft konkretisiert-überdimensionierte Fernsehgeräte zum Kauf anbietet, nachdem sie zuvor technisch ausgereifte Geräte entwickelt hat.

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As indicated by the title the authors are convinced that obsolescence is no special marketing strategy. Therefore the phenomenon should not be regarded as a subject worthy of study by itself. The authors reject the hypothesis that product quality is eroded by increasing monopolization, a position taken by bourgeois as well as marxian critics. In market economies there will always be production of good and bad consumer goods depending on productive capacity and sellers' competition for effective demand. The well-known social problems (pollution, shortage of raw materials, etc.) are not caused by decreasing product quality but are due to the need for reproduction of capital on a larger scale.The enormous production of goods cannot be separated by scientific methods into (a) an economic normality (technical progress) and (b) a perverse exaggeration not acceptable on moral grounds (obsolescence). Neither do the strategies of obsolescence indicate the decadence of monopolistic capitalism. Instead the abundance of consumer goods should be interpreted as a dialectic result of a society's profit maximization. To give an example: After well-equipped television sets with a high technical standard had been developed, the system starts supplying units of a hypertrophic size and capacity.

     

Differences in the degree of unionization as a source of comparative advantage in open economies

This paper considers two integrated countries that differ only in their labour markets: one country hosts unions, whereas the other one pays competitive wages. These institutional differences are a source of comparative advantage, which crucially impact inter‐industry trade and welfare in the open economy. In this setting, deunionization exerts opposing welfare effects in the two economies. Increasing product market competition is beneficial for the unionized country and detrimental for its trading partner. Finally, we conduct an empirical analysis that provides strong support for the main hypotheses of our theoretical model.     

Measuring risky adolescent cycling behaviour

Adolescents are at a greater risk of being involved in traffic accidents than most other age groups, even before they start driving cars. This article aims to determine the factor structure of a self-report questionnaire measuring adolescent risky cycling behaviour, the ACBQ (Adolescent Cycling Behaviour Questionnaire). The questionnaire's structure was based on the widely used Driver Behaviour Questionnaire (DBQ). A sample of secondary school students (N?=?1749; age range: 13-18 years) filled out the questionnaire. Factor analysis revealed a three-factor structure underlying the questionnaire, which was confirmed on two equally large portions of the entire sample. These three underlying factors were identified as errors, common violations and exceptional violations. The ACBQ is a useful instrument for measuring adolescents' risky cycling behaviour.     

Antecedents to Decision‐Making Quality and Agility in Innovation Portfolio Management

Innovation portfolio management (IPM) is a dynamic decision‐making process, in which projects are evaluated and selected, and resources are allocated. Previous research has developed an understanding of IPM success and its influencing factors. However, little research investigated the quality of the decision‐making process and the ability to quickly adapt the portfolio. This study focuses on the antecedents of decision‐making quality and agility (i.e., responsiveness to changes in the environment). Based on a decision‐making framework, five structural and cultural IPM components are derived as important antecedents of decision‐making quality, which in turn influences agility. The structural components (1) clarity of strategic goals, (2) formality of the IPM processes, and (3) controlling intensity serve a coordinating function. The cultural components (4) innovation climate and (5) risk climate serve a motivating function in IPM. An analysis of a sample of 179 firms and their innovation portfolios through structural equation modeling using a double‐informant design documents that these five components all positively influence portfolio decision‐making quality, which in turn positively influences agility. Results further show that environmental turbulence moderates some of these relationships. While the positive effect of process formality is weakened under increasing turbulence, the effects of controlling intensity and climate for innovation are strengthened by environmental turbulence. The findings have theoretical implications for the understanding of IPM as a dynamic capability and practical implications for the management of portfolios in turbulent environments.     

The relationship between legitimacy,reputation, sustainability and branding for companies and their supply chains

This paper aims at filling a gap that we perceive to exist in the scientific literature as to legitimacy, reputation and sustainability and their interrelationship to corporate and supply chain branding. A series of innovative theoretical frameworks are provided interrelating companies and their value (supply) chains with legitimacy, reputation, and branding which are essential conditions to achieve sustainability and competitive advantage based on dyadic and social context consonance to the benefit of society and all stakeholders involved. An urgently required better understanding of the concepts and their interrelations is enhanced by a synthesized explanatory basis entailing an eclectic mosaic of interdisciplinary theories (institutionalist, neo-institutionalist theories, the viable system approach, isomorphism and identity) to improve corporate and supply chain performance. To better inform managerial practice the theoretical considerations are spiced with case studies among which especially the currently debated supply chain case of the European horse meat scandal is illuminated suggesting concrete managerial cross-functional implications in the food industry. The paper culminates in the call for a newly to-be-established marketing stream we call ‘Sustainable and Curative Marketing’.